is......

"We have noted your comment and look forward to reading your blog."

Tossers.

I will now make it my life mission to give this dishonest and disreputable firm the publicity they deserve.

I wonder if they´ll even bother to show in court, somehow I doubt it. They appear to be totally spineless which isn´t much of a surprise.

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bombholio

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bombholio

This is standard operating procedure for subscription-based services and some (if not most) companies rely on the fact that people forget they need to explicitly cancel them.

A few are kind enough to notify you ahead of the end of your subscription as a courtesy but that's the exception rather than the rule I find.

A very few - and http://www.gototalk.com/ are one of these - will go the extra mile and even refund (unasked, I might add) your just-automatically-paid subscription if you cancel immediately afterwards. That sort of behaviour means they end up being cited in threads such as these as Very Good Guys to be recommended.

Dave, I think you should just pay PremiumTV, then cancel in writing and put it down to experience. Unless there's other information which might affect the outcome that you've not posted, I think you're on a hiding to nothing.

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simon

It´s wrong, it´s bad business and IMO theft.

I´ve asked them for my money back more than once and you see the response.

I have written it up to experience, but I won´t stop until either

a) I get satisfaction, i.e. my money back and an apology for their caring attitude.

or

b) they sue my ass for the web site that´s going to appear tomorrow....which may or may not have anything to do with me :)

I know , it´s daft but sometimes you just have to put your foot down....

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bombholio

If the T&Cs in force say that when you sign up you're authorising them to continue to renew your subscription in the future unless you explicitly cancel, then I don't see how you can win.

Maybe it's bad business on their part - or at least it's not the best business - but unless you can show that the contract you've signed is unfair (I haven't seen their T&Cs so can't comment and IANAL anyway)...

But it's your fight, so go to it if you must - just don't start libelling them on here or it's us that'll start getting the nasty letters.

(PremiumTV, if you're watching, you can register an account like anyone else and participate here if you want to exercise your right of reply).

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simon

The *company* don't have a leg to stand on.

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Go get 'em Dave!
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simon

Wonder who did that, a work of genius ;-p
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bombholio

You really are in a much better position as the consumer.

Dave, tell the CC company you emailed a cancellation (which of course you did) months ago.

They will refund it, and the company will not bother to chase it.

Even if they do, it's your word against theirs.

Forget court cases, web sites which will cost you an annual fee, etc. (amusing though they are, for about 5 seconds).

Life's too short.

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I feel another website coming on.....

(oh, and in case your wondering, it´s not the amount of money it´s the principle of the thing)

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bombholio