I'm not surprised they won't cover a thumb-crack. I thought it had failed in normal use.

Bummer though :-(

Are you going to get it repaired, or write it off?

You could consider household contents insurance (you do have contents insurance...?) I used mine once to get a red-wined laptop replaced.

And finally, have you thought about asking a non-Sony laptop specialist to look at it? Probably fix it for half the price.

:bu: