hv> I need phone provision in the new flat I'm moving into; I understand you can do that in 5 working days?
BT> it's a working line takeover, that'll take 11 working days. We can do it on 29th November.
hv> a what?
BT> that means it's currently under the control of another provider.
hv> BT tells me it's under the control of another provider. Is it you?
TalkTalk> Good news, nobody controls that line right now - we can do it on 8th December.
hv> Eh? But BT said 29th November.
TalkTalk> Ah, that's because we all use the same pool of engineers.
WTF? Can somebody explain what's going on here? And why BT thinks somebody else controls it, but TalkTalk reckon not?