Went into the local Halifax to set up a business account, and it went
something like this....

Me: I'd like to set up a business account please

Them: you'll need to do that on the phone
[phones a number, hands me the phone]

Phone person: you'll need to step into your local branch in order to
set up a business account.

Me: I _am_ standing in my local branch...
[hands phone back to numpty in local branch]

Them: Oh, our business account person has gone to lunch

Me : [smiles politely, walks out]

and I thought going to the dentist was bad.....